Privacy Policy

Under GDPR regulations I handle your personal data under both a contractual basis or a consensual basis. If you make a purchase, or contact me with a query, I will use your data to fulfill the contract of delivering your purchase or responding to your data. I use a variety of third party processors to help with that. I also have an email mailing list, for which I use MailChimp to process your data. You will never be added to that list without your explicit consent which happens when you opt-in to receive emails/newletters from me.

What information do you collect? 

When you make a purchase certain information is needed from you to fulfil my contract with you: your name, address, email address and phone number. 

When you browse my website store, I automatically receive your IP address in order to communicate with your browser. This also give as some geographical information that is used for Fraud analysis and EU tax purposes. Additionally, your browser sends some information about your OS and browser which allows my website to be displayed correctly on your system.

I download order details from my website/Etsy/Ravelry stores in order to print packing slips and postal labels. Once these have been printed any downloaded information is deleted from my computer immediately.

Why do you need my address for digital purchases?

Under EU law we have to pay VAT on digital sales based on the customer’s location. Even if you do not live in an EU country we are required to keep evidence of that, so we ask for your address. 

Why do you need my phone number?

Most orders will be posted with Royal Mail, but sometimes orders might be sent with a courier, such as UPS or DPD, who require a phone number. Unfortunately I am not able to ask for a phone number for just those orders, so it is required for all orders. I will never use your phone number for any other purpose.

What will you do with my email address?

I will only contact you via email if there is a problem with your order or if you have signed up to my email list/newsletter. Sometimes I have to update a pattern because of an error, and sometimes your purchase will include a collection of patterns which are released over a period of time. In those cases I use an automated update system which will send you an email. I will never add your email address to my mailing list without your confirmed consent, and you can unsubscribe from this at any point.

How can I update or delete my details? 

If you would like your data to be deleted please email donna@donnajonesdesigns.co.uk and I will then delete any data that I have access to. Please note that my store will not delete your data until the 180 day window for credit card chargebacks has passed and that some anonymised transaction data does need to be preserved for tax purposes.

When will you disclose my personal data to a third party?

I will only disclose your personal data if needed to do so in order to fulfil your order, eg. to a courier service, or if required to do so by law.

My website

When you buy something on this website, personal information is collected from you to fulfill the order, such as:

  • Billing and shipping address

  • Details relating to your purchase (for example, sizes)

  • Email address

  • Name

  • Phone number

This information is shared with Squarespace, my online store hosting provider, so that they can provide website services.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

I may email you with messages about your order or account activity. For example, I may email you to tell you that:

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

I share your contact information with Squarespace, my website hosting provider, so they can send these emails to you on my behalf.

Payment information

I  process payments through Paypal. I never have access to your credit card information or bank details. For further details of how Paypal manage you data, visit https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Third-party services

In order to provide certain services, I use some third party services or providers.

In general, the third-party providers used by me will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information I am required to provide to them for your purchase-related transactions.

For these providers, I recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or I. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave my website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or my website’s Terms of Service.

Third parties I use include:

Ravelry

When you make a purchase from the Donna Jones Designs store on Ravelry.com I receive a copy of your purchase receipt from Ravelry via email, and information about your transaction in PayPal. I only use this data for accounting purposes. If there is a pattern update I use Ravelry’s update system which automatically sends an email notification or Ravelry message. You can read Ravelry’s privacy policy here.

Lovecrafts

When you make a purchase from the Donna Jones Designs store on lovecrafts.com I don’t receive any personal data, just a list of any patterns have been sold. You can read Lovecraft’s privacy policy here.

Etsy

When you make a purchase from the Donna Jones Designs store on Etsy.com I receive a copy of your purchase receipt from Etsy via email, and information about your transaction in PayPal. I only use this data for accounting and/or shipping purposes. You can read Etsy’s privacy policy here.

FLODESK

I send newsletters to subscribers via Flodesk, max of 4 a month and often less. You can read Flodesk’s privacy policy here. I have access to the details you provide when you subscribe: your name and email address.

If you wish to have your data deleted from Flodesk you can either contact them directly (this is a good option if you are subscribed to several newsletters) or contact me and I will pass your request on. You can update your details at any time by following the link to update your profile in the footer of each newsletter I send out. 

Cookies

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.


 
 

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